Office of the CIO

Technology Services

2025 Strategic Projects and Initiatives

The following TS goals are aligned with Quest 2028 themes and the corresponding core strategies list the related projects and initiatives.

Goal: IT Infrastructure Optimization

Ensure a cutting-edge and secure IT infrastructure that supports VCU’s mission, values, goals, and success as a leading national urban public research institution.

Quest Themes: STUDENT SUCCESS, RESEARCH AND INNOVATION, THRIVING COMMUNITIES

Core Strategies:

Technology Operations Center (TOC)

Build out of the Technology Operations Center building at 707 W. Broad St and migration of the University Computer Center.

Projects/Initiatives:

  • Pocahontas Datacenter Decomission
  • Completion of University Computer Center and Network Infrastructure Migration

Goal: Tech Enhanced Learning

Be a leader and partner in advancing tech-enhanced learning to support student success, meeting the needs of students, faculty, and staff at the university.

Quest Theme(s): STUDENT SUCCESS

Core Strategies:

Classroom Technology Innovations

Continued improvements and upgrades to classroom technology to provide a streamlined, user friendly experience to support hybrid instruction across the University.

Projects/Initiatives:

  • Classroom of the Future Partnership with Provost
  • Classroom Technology Innovations and Upgrades

Goal: Promoting Future Tech

Addressing today's realities and preparing for the future through embracing change and finding new opportunities for innovation.

Quest Themes: STUDENT SUCCESS, RESEARCH AND INNOVATION

Core Strategies:

Strategic Partnerships

Growth of strategic partnerships and relationships to strengthen VCU Technology Services’ role as trusted IT advisor and partner to provide expertise and support for departmental strategic initiatives and priorities.

Projects/Initiatives:

  • Office of VP for Research and Innovation
    • Research and High Performance Computing strategy and coordination
  • VCU Health System and VCU Health Science Units
    • Call Center Optimization and Support
    • VCU Health Website Migration to T4
    • Initiative to Support Dual-Employed Faculty/Staff Experience
  • IT at VCU
    • TAC, TUG partnerships
    • Focused Faculty Outreach
    • Communication and Training
    • Software Licensing improvements
  • HR
    • Botbuilder Pilot
    • PageUp Implementation Support
  • Facilities Management
    • Fastenel
    • AiM Energy Management Module

Goal: Advancing DEI in Tech

Enhance VCU’s diversity, equity, and inclusion efforts by implementing strategic technology projects and fostering an inclusive IT environment that partners with the broader university community.

Quest Themes: DIVERSITY DRIVES EXCELLENCE, STUDENT SUCCESS

Core Strategies:

IT Workforce Optimization

Recruitment, retention and engagement of a diverse and inclusive community of IT professionals, with a focus on workforce resiliency, balance and growth.

Projects/Initiatives:

  • Strategic Succession Planning
  • Inclusive Hiring & Recruitment Process

Goal: Enhance Service Delivery

Improve the delivery of Technology Services by implementing best practices and service enhancements to ensure IT services meet the needs of VCU. 

Quest Themes: STUDENT SUCCESS, RESEARCH AND INNOVATION, THRIVING COMMUNITIES

Core Strategies:

Service Delivery & Support Optimization

Streamline, scale and resource support services and operations to ensure knowledgeable, available, and reliable IT support services continue to be available to faculty, staff and students.

Projects/Initiatives:

  • Knowledge Management 
  • TS Website Redesign
  • Team service metrics and reporting
  • Reducing Friction Initiative
  • Other team or individual service/support or process improvements